Telkom CEO ALdo Mareuse at a past event [Photo/the east african]
Telkom Kenya has officially announced the launch of its new self-care app called ‘My Telkom’ for all smartphone users.
The new app will offer a variety of services from airtime, voice calls and internet bundles with the hopes of providing all of the telco’s subscribers a more lucrative experience.
According to Levi Nyakundi, Telkom’s Chief Marketing Officer the app will offer an additional touchpoint option for all customers.
“From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns. The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands,” he said.
Currently, the app does not require the use of the customers own personal data however for a customer to use it they must have a data connection.
“We always focus on the customer and aim to deliver value in all our propositions. This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,” adds Mr. Nyakundi.