Without a doubt, Mololine Matatus are the first choice for anyone travelling from Nakuru to Nairobi. Their terminus between Lions Garden and Wakulima market is always a beehive of activity with vehicles leaving for various destinations or arriving.
Established in 1994, Mololine quickly gained ground due to their different ways of operating which always involve putting the customer first. The travel company has since then grown to have a wide base of loyal customers.
“I travel to Nairobi every Monday morning and I’ve used Mololine for over 10 years now,” said Robert Ndungo who works with Nairobi county (formerly Nairobi Municipal Council).
He added that having been a victim of car-jacking in early 2000, he opted for Mololine due to their stringent security measures.
Before any Mololine matatu can leave Nakuru, it must pass through Railways Police station for a security check which has greatly enhanced the safety of their customers. In addition, Mololine vehicles never pick passengers along the way.
Mololine staff are also very polite and they regularly undergo customer care training. No member of the staff is allowed to harass or mishandle a passenger.
Mololine matatus are also very clean and well maintained and you’ll hardly ever hear of any of their vehicles breaking down along the way. The discipline among the drivers has also ensured that very few cases of accidents ever occur with these vehicles.