When former Kenya Ferry Services Managing Director Hassan Musa was sacked by the Board last week, a day after President Uhuru Kenyatta gave an impromptu visit to the KFS offices, hopes of thousands of Likoni channel commuters were rejuvenated.
The commuters had hope that the situation would improve.
But one week down the line, nothing good has happened.
To the frustration of the channel users, if anything, the terrible situation is now turning worse.
Quite often, they are forced to wait for the next available ferry for long, forcing them to be late to their duties.
The scorching Mombasa sun is what makes the poor residents to shed even bitter tears, with their hopes now fading every single day.
Their renewed hope following the sacking of Mr Musa was just short-lived as things have slowly retreated to where they were before.
To Josephine Mumbua, being a late comer is what her employer now knows her for.
She has to endure all the insults from her boss, who often threatens to sack her if she does not change. To her frustration, it is not her making. It is someone's making and she has no voice.
To her, she only appeals to the government to change the situation at KFS, which has now been reduced to almost a function less carrier.
"We suffer most," she said in an interview.
"Let the government hear our problems and act decisively," added the 53 year old.
Evans Murunga, a security guard in town had the same story.
To him, owing to the nature of his job, he always has to be strict with timing.
My job dictates that I always report to work 30 minutes early," he said.
To his frustration, he sometimes reports 1 hour late.
Masiga Albert said their problem is now becoming worse and ask the government to step up fast before things move out of hand.
These stories show much how the residents of Likoni and Mtongwe in Mombasa suffer most.
But the big question is who is responsible for their suffering?