Public Service Vehicle (PSV) is the most common mode of transport among Kenyans.
At least 70 per cent of Kenyans use PVs for transport according to statistics by the National Transport and Safety Authority (NTSA). As much as many Kenyans are using PSVs the issue of etiquette among operators and passengers has been of major concern. There have been cases where people abuse each other, insult and even start fights in Matatus. Some conductors have also been accused of being rude to some passengers and more so women. While the NTSA has come up with measures to streamline the transport sector, it is important for road users to observe etiquette.
Here are some of the despicable behaviours people should stop while using PSV transport
1. Coughing and sneezing with mouth open - We all have experienced or witnessed some people who cough and sneeze loudly and fail to cover their mouths. This act is despicable and puts other passengers at risk of contracting diseases. People should ensure that they cover their mouths when coughing. More so such people should carry handkerchiefs for hygiene. Don’t put passengers at risk of contracting your diseases!
2. Snooping on other peoples phones (privacy) - With the usage of mobile phones most passengers use their devices in Matatus to communicate and keep busy. However, there are others who are known for snooping at other people mobile phones. This behavior is common in Matatus where a person forces himself or herself to listen to your conversation or see what you are texting. I am told that men are most common people who snoop at other people especially women. Kindly stop this behavior and concentrate on your own phone.
3. Rudeness- Some conductors and also passengers can be rude. You find a conductor using offensive words on a passenger who has given less transport fare or a passenger who hurls insults at another for being stepped on accidentally. As passengers and commuters, it is important we exhibit politeness and treat everyone politely. No need for insults!
4. Seating etiquette- Every passenger in matatu has their own seat. Passengers should maximise their seating space and leg room. There are some passengers who occupy the whole seating space to their advantage at the expense of others. Passengers should know that a PSV is not their personal car and should treat others with respect.
5. Use of abusive language- This habit is common especially with PSV conductors. They hurl insults using abusive language to everyone that get their way. It is despicable behaviour. PSV conductor and drivers should work in a professional manner.