Kenya Power and Lighting Company (KPLC) has changed the billing system for postpaid and prepaid services to protect Kenyans from fraud.
The announcement comes after the Directorate of Criminal Investigations (DCI) on Monday, exposed a scheme of collaboration between the company's staff and brokers, leading to the creation of back door access to the system.
Kenya Power consequently lost approximately Sh100 million with its customers being exploited too.
According to the Managing Director of Kenya Power Bernard Ngugi, the company had already launched its investigation into the complaints from the customers.
He added that the billing system had already been changed after the expose by the DCI.
"Billings are now done using a hierarchy of approval. The person who is posting, a different person is doing the checking and a different person is doing the approval. So that has been brought in place to ensure that nobody has the authority to post and also approve," Mr Ngugi told NTV.
The new system is expected to curb fraud and any form of interference with the billing.
"We have brought in place what we call cybersecurity system. It should be in place in the next month or two months, to ensure that we take care of our systems," Mr Ngugi added.
Over 24 employees at the time of the fraud have been recommended for prosecution.