The Nairobi City County Government is planning to install a modern Queue Management System in each of its major health facilities to ease congestion and improve service delivery.
Through press release sent to media houses, the County government penned a deal with UAP Old Mutual Faulu Group Foundation to install the system at the Mama Lucy Hospital in Embakasi.
According to Mama Lucy Medical Superintendent Dr Musa Mohamed, the machine will see patients key in their requests in a special vendor machine and consequently given their service ticket numbers.
"This will ensure more patients are attended to and reduce the waiting and patient turnaround time," said Dr Musa.
He reiterated that the system will help handle with ease, the over 1,000 patients seeking medical attention daily at the busy facility.
Dr Musa noted that more customer service personnel will also be deployed to help patients who are having difficulties.
The Chairman of UAP Old Mutual Faulu Group Foundation Dr Peter Muthoka said the partnership stems from the foundation's Cooperate Social Responsibility program.
"This is part of our community empowerment programs where health is a major priority and we have found that the sector, despite having undergone tremendous progress, still has room for improvement," said Muthoka.
Health Executive Mohamed Dagane said that the county will explore further partnership programs to install the queue management system at Mbagathi, Mutuini and other key county hospitals.
"We know that there is an influx of patients in all our facilities and there is no doubt having the system is the way to go We will also hire more nurses and medical personnel," Dagane said.