Equity Bank customers will now spend less time while withdrawing cash from the bank’s ATMs countrywide.
Fredrick Gichuku, the Nakuru Westside Mall Equity branch manager, said that the retailer has invested in a state-of-the-art ATMs in order to reduce the time customers take to make withdrawals.
Installation of the new ATMS are among the changes the bank has effected in order to enhance client service as it celebrates 35 years of existence.
Also, the bank unveiled a new logo to meet the changing business environment.
“The new look or brand entity has been crafted to match the new realities, the changing business environment, emerging customer segments, preferences and the ever changing digital space,” Gichuku said.
He spoke during the unveiling of the new logo at the Equity Westside Mall branch on Thursday, October 3rd.
In Nakuru, Equity bank serves its customers through three branches: the Lakeside Town’s Central Business District in Kenyatta Avenue branch, Gate House branch and the Westside Mall one.
Apart from customer service in the banking sector, Gichuku said they have been able to change the lives of hundreds of young people in Nakuru sub-counties through the Wings to Fly sponsorship program.
“We have changed many lives. A child who would have been in the streets today is in school. That child will make a difference in our community. That is our happiness as a bank,” he said.
Despite the tough economic environment facing several financial institutions, Equity has rolled out a plan to cast its net wide by opening branches in six more countries by 2024. At the moment, the bank is in nine countries: Kenya, Uganda, Tanzania, South Sudan, Rwanda, Zambia, DR Congo, Mozambique and Ethiopia.
The bank was started in 1984 as a microfinance, but under the leadership of CEO Dr James Mwangi grew to become one of Kenya’s giant banks.
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A note to our readers: Article commissioned by Hivisasa to J Jay, one of our most reliable writers.