Telecommunications giant Safaricom has officially opened a new Call Centre in Eldoret town in a move aimed at improving customer experience.
Speaking to the press during the event on Thursday, the company's Chief Customer Officer Sylvia Mulinge said the new facility was constructed at a cost of Sh900 million and has created job opportunities for over 800 people.
“Today, we celebrate yet another milestone in line with our strategic business objective of putting the customer first. We want to ensure that, as we continue growing and investing in technology and in our network, we do not lose sight of our customers and their needs,” said Mulige.
She noted that the Call Centre will further enhance Safaricom’s efficiency in handling the over 150,000 calls received daily and help resolve customer queries much faster.
To create job opportunities for the youth, Safaricom will also be recruiting 300 interns from various local universities in Uasin Gishu County giving them an opportunity to learn and gain experience.
“Our plan is to offer three months paid internships for students from various campuses within the county. This will not only help us to build partnerships with the learning institutions but will also enable us to offer the youth work experience and mentorship,” said Ms Mulinge.
Uasin Gishu governor Jackson Mandago who also graced the occasion welcomed Safaricom’s move to set up a Call Centre in the county's capital which he said was a cosmopolitan and is also one of the fastest growing towns in the country making it an attractive destination for businesses.
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