AutoXpress has partnered with APA Insurance to launch the XtraSure Tyre Damage Guarantee.
This product will protect the vehicle owner from paying for any unwarranted repairs or unplanned replacement of tyres damaged by road hazards like rocks, broken glass, nails, kerbs and potholes.
XtraSure Tyre Damage Guarantee (XS TDG) covers passenger and SUV tyres that are purchased and fitted at any AutoXpress Centre across Kenya, provided that the vehicle that the tyres are fitted on is used for private / personal use.
“When you buy your tyres from AutoXpress, whatever happens to them, your fault or not, we’ll fix or replace them. We will sort out anything from kerb damages, rips, punctures or glass cuts. You only pay for the tread you have used. This guarantee comes with any tyre brand purchased from AutoXpress countrywide. It is free of charge for the first year and can be extended for a second year at a charge of 3% of the value of the initial purchase price of your tyres,” said Sandeep Shah, AutoXpress MD.
He said through the XtraSure Tyre Damage Guarantee product, AutoXpress and APA were responding to today’s global market trends where consumers expect and demand more than just quality products, efficient and superior services but also a solution that can contribute to their peace-of-mind after the act of purchasing has occurred.
Once the motorist purchases and fits the tyres at any AutoXpress fitment centre, a customer service representative will register and an electronic confirmation sent to ratify a successful registration under the cover.
“The guarantee entitles you to a maximum of 1 tyre replacement or three repairs per covered tyre provided that the repair is carried out at an AutoXpress Centre,” said Shah. In the case of an incident where the covered tyres are damaged, claims are required to be submitted at an AutoXpress fitment centre within 48 hours. Evaluation will be carried out on the damaged tyres to determine if they need to be repaired or replaced. In the event of a replacement, the amount to be paid by the customer will be established based on the calculated remaining tread.
Speaking during the launch, Apollo Group CEO, Ashok Shah said that the insurance product by APA Insurance was inspired by the essential role that tyres play as an important component of a motor vehicle contributing to its performance by providing traction, braking, steering, comfort, fuel saving and safety.
“Tyres are in constant contact with the roads and to the most are subject to wear and tear. Many roads in Kenya are in dire need of an upgrade, the uneven, unsealed surfaces and road hazards are common and these pose a threat to even the most careful driver. The XS TDG is the answer to this,” Ashok explained.
He added: “This continues our tradition of rewriting the Rules of Insurance through innovation and by focusing on pertinent needs of our customers. We have learnt that in addition to covering the entire vehicle, there is a need for targeted insurance for essential parts.”