Logo for Communication Authority of Kenya[Photo/afrinettelecom.co.ke]Conflicting data has been released by communications sector regulator on the quality of telecoms services raising attention on the integrity and reliability of its statistics.Last week The Communications Authority of Kenya (CA) released its Quality of Service (QoS) report for the year ended June 2016, contradicting data in its 2015/16 annual report covering the same period and subject matter.While the CA in its annual report said Safaricom , Airtel and Telkom Kenya had scored an overall 50 per cent in QoS, the latest data shows the three telcos had an average score of 70.8 per cent.In both reports, the operators failed to meet the overall pass mark of 80 per cent.Telecom operators have long raised concerns about the methodology used by CA in collecting its data as well as the accuracy of the data.While all three companies were previously non-compliant with the minimum requirements for the call set-up rate in the annual report, the latest QoS survey indicates that they all hit the minimum score of 95 per cent on this measure.The lack of compatibility between the two sets of data was in the call completion rate (CCR) and call drop rate (CDR) for Safaricom. The telco, for instance, initially had a CCR of 85.6 per cent but this jumped to 91.80 per cent.

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