Nakuru Level 5 Hospital (PGH) Medical Superintended Dr. Joseph Mburu has vowed to work closely with other stakeholders in improving service delivery at the largest facility in Nakuru County.
Speaking in his office on Wednesday during an interview, Dr.Mburu who is now three months old at the facility admitted that the facility has numerous challenges among them congestion and out patients spending long hours waiting to be attended to.
He attributed this to the shortage of staff stating that the facility, which serves patients from peripheries of the Nakuru County, has no enough clinical officers.
At the moment, one clinical officer serves over 100 patients per day which is above the required number of 20 to 30 patients.
“To speak the truth, the facility has challenges but through collaboration with other stakeholders we shall be able to address the same. At the moment, one clinical officer serves over 100 patients per day which is above the required number of 20 to 30 patients,” he said.
Mburu said they are in the process of procuring a program that will see all the records at the facility digitized in order to ease operation from the manual system that is 10 years old.
“Yes we have records but the system is 10 years old and this is the time that we are in the process of procuring a digitization program that will help ease the operation and address the issue of non productivity,” he said.
On the issue of poor public relation among the medical officers, he said mechanisms are in place to improve on customer care.
He said customer care agents have been introduced at the facility to give guidance and direction to the patients seeking services at the facility.
He called on the general public and more so residents of Nakuru County to embrace the facility and offer any supportive information towards improving service delivery.
Nakuru Level 5 Hospital (PGH) currently receives 1800 patients every day seeking health services .