Do you want to boost your business? Are you tired of waiting long hours for customers or are customers afraid to come to your shop or stall after their first encounter with you at the shop? Customers beside buying your goods or services they buy you too.
Worry not, it is because you did not know how to talk to different customers effectively. As they say, a customer is always right as he is the most important person in your business.
Different customers have different needs. They also do you a favor by visiting your shop, so you should aspire to serve them well. A customer also deserves the most attentive, courteous and professional treatment you can provide. Do not argue with a customer or show any sign you are bored with them. Nobody ever won an argument with a customer.
To ensure you retain customers by having repeat customers and more referrals to your business, as you are courteously interacting with your customers make it a point to make sales quickly at the right moment to close the deal as you wish your customer goodbye and encourage them to come back. The business expert usually say, 'Hit the nail while it is hot!'.
Here are some quick tips on understanding different customers:
Silent customers
They are usually shy and quiet. Always show interest, use open-ended questions, ask simple questions as you ask for his/her opinion and they will either buy your product/services or be a repeat customer. Dismiss the negative thoughts that they are not interested.
Talkative customers
They are usually friendly with a good sense of humor as they are willing to talk about different issues. Always keep listening, try to direct and not to order on issues when one briefly pauses, be careful not to be misled by the customers and they will either buy your product/services or be a repeat customer. Dismiss any negative thoughts that they are wasting your time.
Sarcastic customers
They are always over-familiar as they talk a lot, often fast, without stop, they are the most difficult customers. Always ask him politely to repeat what he said, ask them to give you attention so that you can direct them to the services you are offering. Dismiss any negative thoughts and concentrate on the strategy highlighted.
Good-nurtured customers
They say yes to almost everything but will not make a decision. Always use a sense of humor to direct them to make decisions. Dismiss the negative thoughts that you may experience and focus on the strategy of effectively selling your product or service.
Bad tempered customers
They are usually irritated by small things. Always apologize however difficult it might be, establish the cause for their anger, act as a counselor as you ask for their help and opinion.
Rude customers
They are usually hostile and argumentative. They are very difficult as they interject or interrupt when you talk to challenge their position. Always do not be involved in their arguments, remain polite, listen attentively and try to establish the basis of their arguments.
Disinterested customers
They are usually silent and reserved. Always be firm but polite, show them that their behaviors are not putting you off as you use visual aids such as pen or mobile phone to draw his attention.
Bluffer customers
They usually talk big and often say things which suggest that they have an influential connection with highly placed individuals. Always assess their particular needs, recommend a realistic initial solution as you associate his buying habits with big customers possibly known to them.
Busy customers
They usually appear busy while having hurried movements and anxiety as they cannot concentrate on the services offered at the counter. Always advise them to follow the set procedure.
Dictatorial customer
They usually have a power complex and wishes to put you at a disadvantage. They are intolerable and show no courtesy. Always listen carefully and in a friendly manner. However difficult it may be, share the procedures of operations and stick to them.
Suspicious customers
They are usually hesitant, uncertain and lack confidence. Always provide clear guidance, remove doubts and assure them of your support.
Telephone customers
They are usually invisible as you cannot see them. Always aspire to handle them carefully as they never complain and act like aforementioned customers. Always listen carefully, deal with their problem to their satisfaction, assess their personality and guide them accordingly as from the tone of their voice you can determine their personality.