Photo caption: A KCB bank branch in Nairobi. [Photo/capitalfm.co.ke]
The Kenya Commercial Bank (KCB) has invited tenders from suppliers of biometric technologies in order to secure its customers’ accounts.
In a tender notice seen by the Business Daily, the bank has asked the service providers to be able to provide easy biometric customer identification which includes voice recognition.
“The solution will provide easy customer biometric features onboarding process, easy to use Application to authenticate customers, secure, reliable and auditable administration of the customer biometric features,” the notice reads in part as quoted by the daily.
In addition, the tier-one lender said that its voice and speech system should be able to maintain a database of voice prints and fraudsters.
“The system should maintain a database of voice prints and fraudsters as well as blacklist users to be authenticated using voice across all channels,” the notice reads in part.
KCB will be the third bank after Equity and Standard Chartered Banks introduced the technology. Banks have lost billions of money through fraud and the use of technology has come in handy to save on the losses.