Nairobi Commuter Rail service to Syokimau Station is available in the mornings to take the passengers to the Nairobi Terminus before the 9am train departs. [Photo/KenyaRailways]

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In addition to growing passenger numbers, Kenya Railways has announced that plans are under way to introduce the intercounty trains that will make stops Athi River, Emali, Kibwezi, Mtito, Voi, Miasenyi and Mariakani before the final stop at Miritini.

The train is scheduled to start operations by July.

KR and the operator CRBC have put together a joint team to address the customer service issues in order to ensure that the service remains efficient and convenient to the customers.

“Without a doubt we have many passengers who intend to ply their businesses across the five counties that the line traverses and this new train will ensure that we play our role in devolution by connecting businesses across the counties,” Kenya Railways Managing Director, Mr. Atanas Maina explained.

The company has also announced a partnership with National Transport and Safety Authority (NTSA) to enable private bus operators provide last mile services to and from the various destinations along the route.

For passengers in Nairobi, the company has scheduled a daily train to the Nairobi Terminus that will be dropping off travellers in the morning from the City Centre and transporting them back to the city from 1 PM when they arrive from Mombasa.

In Mombasa, the access road is in its completion phase and thus is expected to provide a fluid road connection to the Miritini Station from Mombasa City.

On the Nairobi side, the Nairobi Commuter Rail service to Syokimau Station is available in the mornings to take the passengers to the Nairobi Terminus before the 9am train departs.

The service is also available in the afternoons to pick passengers arriving from Mombasa and drop them to the city center.

“We will continue to enhance the customer experience and optimize our services through continuous improvement of our internal systems such as retraining staff on service delivery,” concluded Mr. Maina.