The Kenya Ferry Services (KFS) has launched a customer service week with the aim of meeting and getting feedback from its customers.
KFS Ltd Managing Director Mr Bakari Gowa said the exercise will enable the company to interact with their customers in order to address issues and challenges facing them.
Mr Gowa said they will also use the opportunity to highlight key features of the ferries, its programmes, customers’ safety and security while aboard the ferry.
The MD noted that the aim of the exercise is to discover new ways to enhance customer delight through better service delivery.
“The company is committed to maintaining excellence in service delivery. The customer service week is aimed at meeting the customers, engaging them and highlighting key features of the ferries, customers’ safety and security while they are aboard the ferry,” he said.
Speaking during the launch on Monday, Mr Gowa said plans are still underway to acquire more ferries, adding that official communication will be released on the exact date of delivery.
“The delays were caused by some payment on our part because when we signed the contract, we made an advance payment but that had to be followed by a letter of credit. Unfortunately the letter of credit delayed for some time, but the main cause of the delay was the letter of credit, and now we expect the process to go on smoothly,” said Mr Gowa, as quoted by Baraka FM.