Little cab app. [Photo/kawaya]
Taxi-hailing company Little has apologised to its clients after its systems crashed on Wednesday evening.
The crash blocked riders from making requests for more than six hours.
The Safaricom-backed firm stated that at around 5pm Wednesday, when the rains started, its systems recorded over 40,000 sustained ride requests leading to the crash.
The firm is developed by local financial technology firm Craft Silicon.
“After the rains started, we received too many requests, clogging our servers,” Kamal Budhabhatti, Craft Silicon’s chief executive, is quoted by Business Daily.
“As a consequence, our customers were unable to book rides for hours. People were stranded and we apologise for that.”
Mr Budhabhatti on Thursday sent an email to Little clients, explaining the service outage.
The clients were offered discounted trips on Sunday.