The Jomo Kenyatta International Airport. [Photo/the-star.co.ke]
Interior CS Fred Matiangi has called for all Jomo Kenyatta International Airport staff to undergo a compulsory customer care training so as to ensure that operations are moving on smoothly and accordingly at the Kenya's largest airport.
"All airport staff will undergo customer care training at Utalii College, a seven-day crash programme to ensure that we improve service delivery," he said.
"We want to ensure order and that this place is secure. When you visit Kenya...this is your first contact with Kenya so it must be worth the while of everyone who comes into the country."
The CS said this during an impromptu visit to the airport at around 5.30 am on Wednesday alongside CSsJames Macharia (Transport) and Najib Balala (Tourism).
Matiangi further ordered the vetting of taxi operators at JKIA, saying the sector must be streamlined in the next 100 days.
This tour was made days after Kenyans went on social media complaining about the long delays at the international arrivals section.
Most of them complained that a large number of immigration and customs desks were not being managed well and this led to a lot of crowding at the airport.
Kenya is due for inspection later in the year to allow the final step towards the launch of direct flights to the US.