Nairobi Water and Sewerage Company staff ha been accused of illegal disconnection and extortion.
A city resident claims residents are subjected to unfair disconnection, then forced to pay a Sh1,000 reconnection fee.
Anthony Njeru, a resident on Menelik Road in Kilimani said: “I had a bill of Sh900, which I paid through the mobile money transfer on November 28, 2016. On the 30th, officials from the Nairobi Water Company came and disconnected my water, claiming I had an outstanding balance.”
“They told me the payment was not reflected in their system and if I wanted my water to be reconnected, I should pay Sh1,000,” he said as quoted by the Star.
The resident said they later sent him an additional bill of Sh5,000.
NWSC communications director Mbaruk Vyakweli urged residents not to give employees cash but pay directly to our offices or through mobile money transfer platforms instead.