The National Bank of Kenya (NBK-NSE) has won a global award from the Workflow Management Coalition (WfCW).
WfCW tracks global business process automation.
NBK received the award for excellence in BPM & Workflow which recognises excellence in automation of workflow and business process management in organisations around the world.
Boston-based WfMC said about the win: “NBK was looking to re-invent their business processes and workflows to enable greater efficiency and client satisfaction. This full banking organisation process automation project has delivered up to 90% efficiency at the bank resulting to 80% overall cost reduction. This award is in recognition of superior business process systems deployed by the Bank in 2015.”
Munir Sheikh Ahmed, Managing Director and Chief Executive Officer of National Bank, while welcoming the award, said: “The bank continues to achieve exceptional performance following the implementation of this project and others under our transformation programme launched in 2013. Our vision remains trained on transforming the home-grown bank into a modern, innovative and highly competitive tier 1 lender,” he said.
The award certificate was delivered to NBK by WfMC member Diwakar Nigam of NewGen Software Technologies.
End to end business process automation was part of NBK’s goal for a successful phase one of the transformation plan.
In addition to automation, the programme has achieved the reorganisation of skilled workforce, redesign of banking halls for the modern feel, launch of new differentiated products and deployment of new banking technologies which has injected new efficiency and competitiveness in the 48-year-old lender.
Munir said Phase two which is ongoing is expected to consolidate the bank’s presence, achieve top tier status and see it roll out regional expansion.
The bank edged out KCB, Equity and other banks to win the best bank in customer service 2015 award by the Institute of Customer Service Kenya.