Members of the public drawn from Kisii County have been called upon to utilise Huduma Center for all the government services to decongest the government offices.
Speaking at Kisii Huduma Center Deputy manager, John David said most of the residents don’t understand the services being offered at the facility hence they end up going to other public offices blindly consuming a lot of time and money.
“The Huduma Center has been well received with the few who understand the services it offers and it would be good if all the residents get to embrace it,” he said.
Though David said the center has improved service delivery and also let the residents feel the government working for them.
He cited illiteracy as the key challenge they are facing currently and called upon leaders from the area to ensure they get to tell them the importance of Huduma centers.
“The intention of the center is to fasten delivery of services to the public and they should understand our staff is well trained and they should seek key services from the center,” he added.
The officer also hailed the government for being supportive and called upon them to devolve more services to the centers.