Safaricom CEO Bob Collymore.Photo/the-star.co.ke
Mobile service provider Safaricom has announced that it's customers will enjoy free MPesa services for 24 hours.
According to CEO Bob Collymore, the move is an apology for the outage that affected
"As a small gesture, from midnight tonight to midnight tomorrow, all our customers will be able to send money on the MPesa network for free," CEO Bob Collymore said on Tuesday.
Customers were unable to make calls, send SMS, and use the internet due the outage that lasted for two hours.
But Collymore said all services are now fully restored.
"We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services," he said.