Safaricom CEO Bob Collymore at a past function [Photo/kenya-today.com]Leading mobile service provider Safaricom has been given seven days to explain why there was a network glitch in April. The outage affected millions of customers prompting the Communications Authority of Kenya (CA) to intervene.
“We are seeking a report on what happened within seven days because every operator needs to adhere to a 99.99 per cent service provision with redundancy provisions for network down-times,” CA Director General Francis Wangusi said.
However, Safaricom will not pay the fine as was suggested earlier by CA. the service provider was to pay almost Sh400 million. The authority has opted for a warning instead of the hefty fines.
Wangusi said that the change of mind was due to the fact that the glitch was not Safaricom’s fault. This saved the entity 0.2% of its Sh212 billion gross turnover for the year ending June 2017.
A major network glitch in April saw Safaricom's services go offline for hours, affecting millions of its customers and businesses countrywide. Following the development, Mr Wangusi warned if the regulator found there was negligence on Safaricom’s part, it would be liable to a fine of up to 0.2 per cent of its revenues.
Safaricom chief executive Bob Collymore earlier stated that the problem was caused by a software.