[Safaricom CEO Bob Collymore. Photo/Courtesy]
Safaricom Limited, one of the largest telecommunication providers in Kenya, has apologised to its customers following technical hitches that were experienced by its users nationwide, Monday April 24, morning.
This is after its subscribers took to the social media to complain of the hitches on voice, data, and M-PESA services.
On Twitter, various Safaricom subscribers expressed disappointment over the network:
@MosesManago twitted: “Safaricom is a mess, I can feel it from my side @Safaricom_care.”
“Is there gonna be compensation for all the delays and inconveniences caused by Safaricom?” @Mariemwangi6 asked.
@RoadsAlertsKE posted: “Alert! Nothing is working from the Safaricon Network, from making calls, data connection, to balance checking. Cc @Safaricom-care.”
In response, Safaricom twitted: “Apologies, we are having a challenge affecting our network, our team is working to resolve. Inconvenience regretted.ˆWO.”