Safaricom headquarters. Photo/the-star.co.ke
Giant mobile service provider Safaricom has been ordered to explain the reason behind an outage that was experienced on Monday morning.
Communication Authority director general Francis Wangusi has said they will take action on the firm.
According to CA, the failure was as a result of its own technical failure.
"We are waiting to get an explanation of what happened. We should not have a communication breakdown in the country."
"If it was a deliberate move, we are going to take action," Wangusi told journalists at the CA headquarters.
The country experienced a downtime of more than two hours, which affected Safaricom’s voice, data, SMS, M-Pesa and enterprise services.
"We cannot tolerate a downtime of more than one hour," Wangusi said.
Safaricom admitted having a system glitch which affected services in its network.