Safaricom CEO Bob Collymore. Photo/the-star.co.ke
Mobile service provider Safaricom has set a target to finish photo registration of its 19 million active M-Pesa users by December this year.
Safaricom began the electronic subscriber registration of its 28.1 million customers early this year.
It used 25,000 pre-programmed smartphones in a move aimed at complying with the law as well as curbing M-Pesa fraud perpetrated through stolen handsets.
“We began the electronic subscriber registration early this year. The rollout and training of our agents and dealers is ongoing and we aim to finalise this by December 2017,” said Safaricom. “The plan is to cover all our customer registration points.”
The firm is banking on a digital database with photos of subscribers to ease service delivery as customer care representatives and agents will find it easier to verify paper identification before authorizing any transaction.
The system will see agents using an application in the special phones to key in customers’ registration details then taking a photo of the documents and the person registering.