Thiwasco managing director Eng. Joseph Kimani at his Thika offices. [Photo: Facebook]
Thika Water and Sewerage Company (Thiwasco) is in the process of introducing a toll-free customer care number and a USSD code that will enable customers to query their bills and make payments at ease.
This was revealed by the company’s Chairman Board of Directors Eng. Joseph Kimani during their end of Year Staff Party.
"Improving efficiency among our treasured customers is our key goal as we enter to 2018," he said.
Kimani also revealed that the implementation of the World Bank-funded Sh3 billion sewerage system in Thika South is at an advanced stage.
The project will be supplemented with another one that is funded by DANIDA which will serve the low lying region along Chania River in the Northern parts of Thika Town.
Upon completion within the next two years, the two projects, Kimani added, will service the entire Thika catchment area with a sewerage network.
As for the water, he said the company has laid a 2-year projection that when implemented, will be able to satisfy the demand for the same under their water catchment area.
Through the various projects in the pipeline, the company targets to cancel the current deficit of about 8,000m3 (8 million litres) of water daily, easing pressure on the existing plant that supplies fresh water to Thika and its environs.
Currently, the treatment plant pumps out about 37,000m3 of water daily against a demand of about 45,000 m3 daily.