An employee assists a customer to set-up M-Pesa money transfer service inside a mobile phone care centre. [Photo/the-star.co.ke]

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All M-Pesa services are set to be unavailable for a period of four hours on Sunday, August 27, due to a planned upgrade.

In a statement, Bob Collymore, Chief Executive Officer of Safaricom, said the disruption will be on during the morning hours of 12.30 am to 4.30 am to prevent inconveniences of M-Pesa users.

“This upgrade has been scheduled with due consideration of our customers’ comfort to result in the least inconvenience. We expect all services to be restored and M-Pesa to be fully functional following the process,” the statement read as quoted by the Star.

On June 30, Safaricom had announced that it will be conducting a major upgrade of the M-Pesa platform.

As a result of the upgrade process, a number of M-Pesa services will be sequentially withdrawn in the lead to the changeover.

The new M-Pesa platform paves the way for Safaricom to roll out more features and enhancements on the service to the more than 26 million M-Pesa customers.

Among the new features that customers can look forward to include M-Shwari and KCB M-PESA implementation in the Safaricom App.

Following the upgrade, M-Pesa customers are set to benefit from an increase in the number of partners offering their services on the enhanced M-Pesa platform.