The County Government of Mombasa through the Department of Trade, Tourism and Investments is developing a business-to-government feedback system that will enhance web-based communications between the County government and Mombasa residents.

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The system comprises of a comprehensive web portal and a mobile platform through Unstructured Service Supplementary Data (USSD) where residents can direct their queries to the relevant departments/authorities for timely responses and service delivery.

During a stakeholders meeting on Thursday, the department's CeC Fawz Rashid said the e-service platforms are meant to enhance service delivery as well as gather feedback from residents on several county services.